For a pretty good example of the French attitude to customer service look here.
Our Intermarché in Sommieres has had a free run at all the local traffic for 6 years after the neighbouring Champion was knocked out by the floods of 2002. Champion, who normally open on Sunday morning, are finally re-opening next week, a couple of kilometres away.
Guess what. Intermarché have also just decided to open on Sundays as well.
As Peter says, about six years too late. Customer service, pah! Vee only do vat vee hav to do!
I think I'll support Champion for a while.
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